Q. What are the payment methods you accept ?

Ans: We accept the following types of payment:

  • Debit/Credit Card (VISA, MasterCard, American Express, Discover, Switch/Solo, UK Maestro)
  • PayPal
  • Bank Wire transfer
  • Moneybookers

Q. Will I be tied down to a contract while signing up ?

Ans: No, definitely not. You are free to pay monthly, quarterly, semi-annually & annually payments, whichever suits you. Our shared web hosting plans can also be paid on bi-annually basis.

Q. Do you offer a refund ?

Ans: Yes, we have a 30-day Money Back Guarantee on all of our web hosting services except dedicated server hosting whereby, if a client is unhappy with our services or support, he/she can claim a full refund for the service purchased.

We also have Anytime Money Back Guarantee, which allows clients to claim partial refund after initial 30 day of order. After the initial 30 days period, even if a client have prepaid for 24 months, he/she can still request a refund for unused portion of the contract. The amount to be refunded would be calculated by the contract period, minus the period used, less any additional services or over-usage and free domain costs. However, according to our Terms and conditions, the domain registration fee’s are non-refundable. Accounts that are terminated due to violating of the Acceptable usage policy and terms of service will not be eligible for refunds.

Q. What are the benefits of signing-up Semi-annually or Annually ?

Ans: By signing-up semi annually and annually, considerably you will save good amount of money, when compare to the monthly basis payments. If you sign up semi-annually you will be offered one month free hosting on VPS, Semi-dedicated and Cloud Server Hosting packages and two months free hosting on the above packages including Reseller if you sign up for Annually.

Q. Do you store the debit card or credit card information ?

Ans: Since you can setup your credit or debit card to be charged automatically each month you are required to login to your client area and submit your card details.

However, We have strict controls in place to ensure all private data we store is completely safe and secure. All your data is securely encryted and stored safely.

Q. How do I reset my client area password ?

Ans: Client can use the Forgotten Your Password? option on the below page to recover the password. The password can be recovered and subsequently reset every time you request use Forgot Password option.

https://www.eukhost.com/ehostbill/accountdetails.php

Q. Am I able to upgrade/downgrade my package ?

Ans: Yes, you can upgrade/downgrade your current package at any point of time. In you wish to upgrade, you will require to bear the price difference between your current and the new hosting service. The process of upgrading is very seamless and our dedicated support staff will make sure that the upgrade process is successfully done without affecting the uptime.

Q. Am I able to change the Nameservers of my domains ?

Ans: Yes, definitely you can change the nameservers of your domain names. This can be auctioned directly from the Client Area.

Q. How do I cancel my existing hosting plan ?

Ans: In order to cancel your existing hosting plan, you are required to raise a ticket from your client area as we do not accept direct emails sent to our billing department.

Q. Is it possible to set auto charge/debit for renewal of my service ?

Ans: Yes, you can set a PayPal Subscription or setup a bank Standing Order (UK clients) for auto debit, respective to the billing cycle of your product.

Only the account holder can setup a standing order to pay set amounts at regular intervals. To do so, you will need the following information.

Account Name:
Sort Code:
Account Number:
Reference:

How to set Standing Order in Lloyds TSB?

Login into online banking >> Standing orders >> click here to set up a new standing order >> Enter the details and the standing order will be setup.

Details required entering in the form while creating a Standing Order:

• Standing Order to: Enter the name of the receiver to whom you are making the payment.

• Sort Code: Enter the 6-digit sort code.

• Account number: Enter the 8-digit account number.

• Reference (if any): Enter such reference which would be useful for you in the future to remember and for your host to locate your account.

For Example: Company Name, Client Name, Client ID, Domain name, Invoice No.

• Regular amount: Enter the amount you want to pay at regular intervals.

• Date of first payment: Enter the Date on which the first payment should be made.

• Frequency: Enter the rate of recurrence in which you want the payment to be made. This will depend on what billing cycle you have chosen. For example: Monthly, Quarterly, Semi Annually, Annually.

• Expiry Date: Enter the date at which you no longer wish the payment to be made.

How to setup a Paypal Subscription

Login to your Client Area, once you are logged in please navigate to “My Invoices”. Click on the button “PayPal Subscribe”. Make sure that your create your subscription before the due date.

Once the subscription has been created, the invoice amount will be automatically debited from your PayPal account every month.

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