To ensure all of our Reseller Hosting customers have a fast and reliable hosting service, we do not allow overselling on our Reseller Hosting packages. If you require overselling or if your requirements are outstretching what a shared hosting environment can offer, please consider our eUK VPS Hosting or eUK Cloud Hosting services. Our VPS Hosting and Cloud Hosting services come with full root access with no allocation restrictions on the amount of accounts you may host. However, we recommend you do not excessively oversell hosting services because it can affect the reliability and performance of your virtual or dedicated server.
Archive for Pre-Sales Questions
When you signup to eNlight Cloud Hosting you wil be sent periodic e-mails regarding your eNlight balance every 7 days. If your credit reaches £0, your eNlight Cloud will be suspended if your eNlight Cloud credit reaches -£30 or if your balance remains at £0 or below for 5 days. At which point, your eNlight Cloud will be automatically suspended by our eNlight system.
Yes. We have a CentOS cPanel templates that automatically installs CentOS and cPanel on your eUKhost Cloud Hosting virtual machine. cPanel licenses cost just £5 per month per virtual machine/install. You do not need to have cPanel on your eNlight eNlight Cloud Hosting, you can also choose from:
- - CentOS alone.
- - Windows Server and Plesk.
- - Ubuntu Server (Available Soon).
And as with all our other web hosting services, our Cloud Hosting products are fully managed hosting services.
Yes. Our eUK Dedicated Servers are fully managed, which means you can contact us at any time of the day or night for our senior administrators to install any necessary software and services for your Dedicated Server.
Our senior technical department operates 24 hours a day, as does our other technical support departments to ensure customers receive a timely response regardless of the time of day.
Our other products, including Cloud Hosting and VPS Hosting are also fully managed services.
Unfortunately no. Section 3(e) of eUKhost’s Terms of Service also relays this.
Q. What are Custom Branded Dedicated Servers?
Ans. Custom Branded Dedicated Servers are basically Web Servers, as the name suggests, with “custom” whois information in the IP whois. As an example, please see below for the current eUKhost whois information.
org-name: eUKhost LTD
address: eUKhost LTD
address: John Strong
address: Building 3
address: City West Office Park
address: Gelderd Road, Leeds
address: LS12 6LX Leeds
address: UNITED KINGDOM
changed: firstname.lastname@example.org 20080801
changed: email@example.com 20100224
changed: firstname.lastname@example.org 20110306
source: RIPE # Filtered
Now, the idea behind Custom Branded Dedicated Web Servers is that we can swap EUKHost-LTD to match your company name. So, I’m sure you are now asking “Do I need it?”. For the vast majority of you, the answer is, quite simply, NO. The service of Custom Branded Dedicated Web Servers is mainly a service that would be offered to medium/large web hosting providers. For example, if you are a web hosting provider you may have good reasons for not wanting your customers to know, or easily find out, where your services are located. There is no deception involved here, it’s simple marketing. You don’t want your customers to know that they can get the same service with us directly. This can be for a variety of reasons. Such as, our service offerings may be cheaper than yours, offer more hard disk space, more bandwidth, more support. You have done the hard work by getting the client and it would be unfair for them to switch to us directly. We have no interest in competing directly with our clients or with taking their customers. This is the main reason that we offer Custom Branded Dedicated Servers. Another reason behind Custom Branded Dedicated Servers is the benefit of receiving abuse e-mails directly and not having to have us forward them to you. As an example, one of the websites you are hosting has been compromised and is sending out spam messages. In the current system we will either have to spend time contacting you directly and if we are not able to do so in a timely manner, we may suspend your account. obviously this would have serious implications for your business and may ultimately lose your clients. In this case, Custom Branded Dedicated Servers could prevent this from happening.
Okay, so we have given some example as to who Custom Branded Dedicated Web Servers are useful for. Now, let’s look into the type of client that definitely don’t need Custom Branded Dedicated Servers. If we are not providing the same service as you provide, there is no reason for you to consider custom whois information. Your clients could, in theory, see our name mentioned and then visit our website. If our website is not offering the same services, they will have no reason to consider moving. If you host a forum advising people on the best fishing spots in the UK, your visitors or customers couldn’t care less where your website is hosted from. If it’s a personal hobby site, again, your visitors don’t care where your website is hosted.
There are also some technical limitations involved. It’s not possible to offer Custom Branded Dedicated Servers on a small number of IP addresses. It’s also not possible to rename currently assigned IP address whois information, please keep this in mind. A similar service is not currently available on individual VPS hosting services and it’s not currently possible for shared hosting. Costs can vary and as always subject to RIPE guidelines. Please contact email@example.com for more information.
Complete information on Unmetered bandwidth options offered by eUKhost on Dedicated Servers
Ans. Unmetered Bandwidth means that the dedicated server has part or all of a dedicated connection. Unmetered does not mean infinite however for example an unmetered 10Mbps connection gives a maximum transfer of roughly 3000 GB per month. Our Unmetered Bandwidth Dedicated Servers are available in 10Mbps, 100Mbps and 1000Mbps allotments.
Unmetered Bandwidth Features:-
-> Unmetered, 10, 100 and 1000 Mbps plans
-> No usage or overage charges
-> Fast and Reliable Network
-> Dedicated bandwidth â€“ not shared.
What we offer at eUKhost:-
1. Standard bandwidth (3000 GB/5000 GB/10000 GB) is a 100Mbit port (full duplex) on the server which is connected into a Gbit switch.
2. 10 Mbit Unmetered bandwidth – dedicated, unshared 10Mbit full duplex connection.
3. 100 Mbit Unmetered bandwidth – dedicated, unshared 100Mbit full duplex connection.
4. 1000 Mbit Unmetered bandwidth – dedicated, unshared 1000Mbit full duplex connection.
With our unmetered bandwidth servers, you can be assured of high quality performance backed by our experienced fully managed dedicated hosting staff which will allow you to concentrate solely on the growth of your business.
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Q. What operating systems choices do you offer on Dedicated Servers and which control panels are supported ?
:- Following is the list of Operating System choices available on our Dedicated Servers and control panels supported on those.
|Operating System||cPanel/WHM||Plesk CP|
|Linux-CentOS 5.2 (64-bit)||Supported||Supported|
|Linux-Debian 4.0||Not Supported||Supported|
|Linux-Debian 4.0 ( 64-bit )||Not Supported||Supported|
|Linux-Fedora Core 9||Supported||Supported|
|Linux-Fedora Core 9 (64-bit)||Supported||Supported|
|Linux-Ubuntu 8.10||Not Supported||Supported|
|Linux-Ubuntu 8.10 (64-bit)||Not Supported||Supported|
|FreeBSD 6.x / 7.x||Supported||Supported|
|Linux-Red Hat Enterprise||Supported||Supported|
|Linux-Red Hat Enterprise (64-bit)||Supported||Supported|
|Windows 2008 Standard Edition||Not Supported||Supported|
|Windows 2008 Enterprise Edition||Not Supported||Supported|
|Windows 2008 Datacenter Edition||Not Supported||Supported|
|Windows 2008 Web Edition||Not Supported||Supported|
Q. Are all scripts in Softaculous maintained by eUKhost regularly? Could you confirm that eUKhost.com maintains an up-to-date and secure list of mods and scripts?
:- Softaculous is a cPanel control panel addon and available on all our Linux cPanel Hosting plans at no additional cost. It is an external library of scripts which is integrated with cPanel for customer convenience. As and when Softaculous releases updates, we also run Softaculous upgrades. Having said that, there have been past instances where script version upgradations on softaculous have caused a few issues with cPanel compatibility owing to difference in versions of complementary modules. This has been a reason for one set of updates to be actually rolled back. eUKhost.com will always keep softaculous upto date till the time it does not hinder cPanel modules functionality.
Q. What is included in a VPS hosting plan ?
:- The only programs that come pre-installed and set up on each of our VPS hosting plans are:
* The Operating System
* Anything included with a basic install of that Operating System
* The webserver for that Operating System (e.g. Apache on Linux, IIS on Windows)
If you opt for cPanel/Plesk control panel with your VPS, then the installation will include PHP and MySQL but any non-control panel VPS will not include any extra applications such as PHP and MySQL. All of these can be installed by you and configured as they need them. They are both available free of charge from their vendors.
What can I install on my VPS?
A VPS is similar to a dedicated server in terms of features and access level it offers. This means you can install pretty much any applications or add-ons that you need, and set them up exactly as per your requirements. You will have full administrative/root SSH access to the VPS which would allow you the flexibility to do so. The only restrictions which You would need to bear in mind are the physical limitations such as disk space, RAM, CPU allocated to your VPS.