1. Who is Build a Website for?
Build a Website is aimed for those who want to create a website but do not have the technical experience to do so. Build a Website is a simple, integrated website hosting product that incorporates a full-featured website builder that works through your Web browser (the software you use to access websites) – so, there is no software you need to install on your computer. At just £3.49 per month, Build a Website is perfect for individuals and small businesses.

2. What is included in Build a Website bundle?
Build a Website includes everything you need to get started with your own website – a website address(Domain Name), a website builder tool, and e-mail. All websites hosted through ‘Build a Website’ are hosted on our reliable and redundant “VMware cloud” infrastructure. What this means is that there is more than one back-end server that is making sure your website stays online, and remains fast and responsive at all times.

3. Can I create my own online store using Build a Website?
An eCommerce module powered by a third party eCommerce service provider called Ecwid comes bundled with Build a Website. Their free plan allows you to add up to 10 products to sell. If you would like to list more products to sell through your eCommerce store or would need features like coupon codes, tiered pricing and multi-storefront tracking, you will need to consider purchasing a paid plan which starts at $15 USD per month (which is around £9.75 per month, but this is subject to change as currency rates change all the time). Your Ecwid eCommerce store is integrated directly into your website. All the products which you add via Ecwid will be added to your website’s storefront immediately.

4. Are there any penalties to shift a domain name if the client chooses to leave?
Because Build a Website is offered on a monthly payment basis, we have certain conditions regarding the free domain name which we also offer with the product. If you decide to cancel your product within six months, you will need to pay for the domain name if you would like to use the domain name elsewhere (e.g. move your domain name to another registrar). The rates are fixed from the point of placing an order even if they change in the future. The rates are detailed in our supplementary terms of service (http://www.eukhost.com/build-a-website/fair-usage-policy-supplementary-terms.php). As of writing, the rates are currently £8.98 for generic top-level domains like .com, .net and .org and £10 for country-code top-level domains like .co.uk. However, if you cancel your Build a Website product after six months (or on the sixth payment cycle), the domain name automatically becomes yours meaning you can move it to another registrar and use it elsewhere if you wish.

5. Is there the facility to incorporate sub-pages?
Yes, you can change the hierarchy of pages via the website builder. When you do this, the sub-pages would appear in the sub-menu of a particular menu item.

6. Can contact forms be made functional / embedded in the site?
There is a ‘Contact Form’ module which you can add to specific pages in the website builder. You can add and remove form fields, whether certain fields need to be filled out and whether certain fields are valid (e.g. if it is an e-mail field, it will check whether the e-mail address looks valid – sales@eukhost versus sales@eukhost.com as an example). Lastly, you can change the message which is displayed to users which have sent an e-mail through the form.

7. Is it possible to add imagery / patterns to the backgrounds?
Yes it is possible to use images as the site background, as well as the background for different parts of your website – such as the content area. You can also choose to ’tile’ the background image which would repeat the background image which is useful if you have a patterned background image you’d like to use.

8. Can the site be fully styled (padding, margins, font packaged, etc)?
You can change the padding and margin of various parts of the website builder, such as between the content area and the sidebar(s), the content area and the header, and so forth. You can also change the styling and font used in the menu and change the styling, font and colour scheme of the entire website. There are also many pre-made colour schemes you can choose from. However, you cannot currently change the margin on text which is set as a heading (i.e. Heading 1 or Heading 2 text) and whether links are underlined or not (except for the upper menu, where you can indeed change the styling and appearance of the links – bold, underline, italicised, colour and background – including the appearance on “hover” and when the menu item is “active”).

To order Build a Website and get started with it, go to – http://www.eukhost.com/build-a-website/

Shared Hosting UK

eUKhost is the UK’s premier shared web hosting provider, offering a number of low-cost web hosting plans that utilize both the Windows and Linux platforms so that there is a solution suitable for all users.

Our cPanel Linux shared hosting plans are amongst some of the best in the UK, pairing a high uptime guarantee with a wide array of features that guarantee value for money and will allow businesses to make the most of their web presence.

eUKhost’s Windows shared hosting plans feature the latest technologies including ASP.NET 4.0 and SQL Server 2008 so that Windows web developers have a reliable platform on which they can develop some of the most functional and user-friendly web applications. All of this comes at an affordable price, accompanied by our popular 24×7 support.

Shared Hosting vs. VPS Server

Selecting eUK Hosting for your web hosting requirements will open you to a range of web hosting plans that are designed to fit the needs of users of different requirements; for power users, the next option after a shared web hosting plan could potentially be a VPS server.

A VPS server is essentially a virtual server hosted in a shared environment, with VPS hosting nodes being shared by a number of users. The following comparisons can be drawn between shared web hosting and VPS servers:

• A VPS server provides you with your own dedicated hosting environment, enabling you to install applications and services of your choice as SSH access will be provided to Linux VPS servers and Remote Desktop access for Windows VPS servers – although managing a dedicated hosting environment may appear to be a daunting task, support is available throughout the process so that assistance can provided where necessary
• The core hosting environment of a VPS server is very similar to that of a shared web hosting plan as you are essentially sharing a core hosting node with other users, therefore meaning that the stability of a VPS server may not always be a massive improvement over a shared web hosting service, although with eUK’s support team constantly monitoring hosting node’s, the uptime guarantee of 99.9% should be met every month without issue
• The price of a VPS server is designed to attract users of shared web hosting plans who are gradually running out of resources to run their website in a stable manner – as a website grows the constraints of shared web hosting will begin to show and because of this, a VPS server will be seen as the next naturally progression in the chain, therefore meaning that the low costs of VPS hosting are going to be attractive to users in this position.

Shared Hosting Security

eUK takes the security of our servers seriously and shared web hosting is no different with investment in new technology being made constantly so that we are able to provide our customers with a web hosting environment that  satisfies their needs and industry standards.

The security of a website is also a responsibility that should fall partially on the shoulders of the webmaster because even though eUKhost endeavours to provide a secure environment, if a website has been poorly developed is storing data in an insecure way then this could cause issues with security; as a web developer it is important for you to be aware of the most recent and secure coding techniques, whilst data should be encrypted when stored in a database.

We encourage the highest level of security possible for all of our customers, with SSL certificates being available for our Windows shared hosting and Linux shared hosting customers. Purchasing an SSL certificate will enable you to encrypt all data that is transferred between your website and your visitor’s computers, therefore keeping private communications secure and giving your visitors another reason to have confidence in your online presence.

Shared Hosting vs. Dedicated Server

eUKhost offers both managed shared hosting plans and managed dedicated servers that are all accompanied with quality 24×7 support, enabling you to call upon an experienced support team when you are facing issues with your web hosting service. The following are the core differences between eUK shared hosting and eUK dedicated server hosting:

• A dedicated server provides you with a physical server that can be used with a number of different hardware configurations, enabling it to be used in a much wider number of applications than a shared web hosting plan – these different hardware configurations can be used to achieve different goals, for example RAID may be used to achieve greater data integrity in the event of a single hard drive failure or to even improve the read/write speeds of a server
• A shared web hosting plan is hosted on a physical server with many other shared web hosting users meaning that stability of the hosting platform isn’t guaranteed, whereas with a dedicated server you will be provided with your own hosting server that no other users will have access to unless you explicitly wish to share your dedicated server with another business or user

The same level of support will be provided for managed shared hosting users and managed dedicated server customers, with eUK’s 24×7 support being one of the key reasons for many people choosing to use our web hosting services – eUKhost’s support team will have the knowledge to assist you with any issues that you could face on the Windows or Linux platform with the outlook of providing a solution as fast as possible so that the operation of your website or hosting service isn’t impeded to any extent.

Yes. We have level 1 and level 2 support staff and senior system administrators working around the clock. Many of our staff work alternate shifts with each month to provide our customers with 24×7 technical support, regardless of the service you buy from us. All of our services from eUKhost’s Shared Web Hosting, eUK Dedicated Servers and eUK Cloud Hosting come with 24×7 technical support every day of the year.

Pay Per Use Cloud Hosting works by simply charging you only for what you use and for nothing you don’t. Unlike VPS Hosting, you aren’t paying for resources you may not be using all of the time, which can equate to a cheaper month-to-month bill.

Our own eUKhost Cloud Hosting platform, eNlight Cloud, works by auto-scaling resources automatically based on traffic and resource requirements for RAM and CPU usage and automatically scales the resources allocated to virtual machines in real time. Customers are only charged for the resources they use.
eNlight Cloud will not upscale resources further than the maximum amount you wish, which customers can set when they create a virtual machine and can change these values at any time. So it’s both cost-effective and convenient.

There are a few cloud hosting providers out there that use the pay per use model where you are only charged based on what you use, however our own cloud hosting platform, eNlight, does this and gives customers even greater control over their finances.

eUKhost Cloud Hosting products have back-end redundancy with the use of additional hardware and important functions spread out across many servers. eNlight Cloud is one of our products that uses this redundancy approach which means if components inside one server fails in a cloud hosting set up, it does not equate to complete disaster and downtime.

Cloud hosting is not the solution to every person’s or business requirements, which is why we also offer eUK dedicated server hosting. Dedicated server hosting provides you with a leased server that is completely yours to use. eUK’s Virtual private server hosting essentially shares resources, however our eNlight Cloud Hosting platform does this in a very effective way because it auto-scales resources and certain functions are spread across many servers, as does our other cloud hosting services without autoscaling.

Unlike VPS Hosting, our cloud hosting platform, eNlight, does not require to be concerned about resource usages or the speed of your virtual server as a result, as eNlight takes care of this for you. You can change the maximum values for resource allocation of RAM and CPU via the eNlight Control Panel, which takes effect immediately.

Unfortunately no. Section 3(e) of eUKhost’s Terms of Service also relays this.

We have two regional offices, one in Nashik, India and our main office in Leeds. Our Indian office is not outsourced, we own the Indian office and we have executives in India to run Indian-based operations. We do not only have level 1 support in India, most of our highly-qualified senior system administrators are employed in our Nashik office. Some of our executives in India include the CEO for Indian operations, Piyush Somani, Chief Technical Officer, Nitin Jadhav, Senior Manager for Customer Relations, Debpam Roy and Senior Human Resources Manager, Radhika Malik.

Our main office in Leeds consists primarily of senior technical support staff, sales staff, customer interaction associates, and our UK executive team led by CEO John Strong.

We require an Indian office for a portion of our operations in order to provide the best value to our customers while not compromising on the quality of the technical support available to our customers – which is very important for both our customers and us. We directly have control over who is employed in India and all of our technical support staff in our Nashik office are highly qualified and experienced. We are vigorous to provide the very best service to our customers.

eUKhost offers 24x7x365 Free technical support. You may get in touch with the Support Department via. Help-Desk by raising a ticket.

The help-desk is designed for offering the best help to the clients. In there you would find a link to our web hosting UK knowledgebase which enables you to analyse the issue and find a solution without the need for intervention from us. If you are unable to find a relevant solution and wish to seek help from our support department, the below steps would help you raise a support ticket.

Step 1 : If you are an existing customer, you must first log-in to the Client Area, while if you aren’t, you must go to the Need Help Area present at the Footer of eUKhost’s pages and click Help Center

Step 2 : (i) A log-in screen would appear wherein you are required to enter the registered email address and the password of your choice.
(ii) If aren’t a customer but wish to raise a pre-sales enquiry, you must click the Submit Ticket button.

Step 3 : Here you are required to Select an appropriate department depending on thetype of query and click Next

Step 4 : You are now required to enter details such as Full Name, email address, select the priority of your request, enter a short but precise Subject, etc and provide a detailed description of the issue you have. You may also attach a file to the ticket if you feel it to be relevant to the problem and may help in resolving the issue in lesser time, for example if you encounter an error log or multiple log-in failure requests from an anonymous IP, you may take a screen-shot and include it with the ticket.

Step 5 : Enter the Captcha code and press the Submit button

This concludes the submission process and you would be presented with the Ticket ID and shown in the image below :

If you still happen to face an issue doing this, you may contact us via. 24x7x365 Live Chat for assistance.

There have been many enquiries recently about how to buy web space or how much webspace is really required for a website. Hence with an intention of offering a brief idea about the approximate amount of space that a particular website requires has been covered in this article.

Basic Knowledge

If your website consists of text content with not much images or any forms of media, then you definitely do not need a lot of web hosting space. Storage space of upto 1 Gb would be sufficient for such a website. Eukhost has designed plans in a way that it should be more than sufficient for a website to function optimally over the web. The bandwidth and other resources that are allocated to each account has been done after an extensive research and considering the general requirements.

Usually a website consisting of normal HTML pages require minimal storage space. But varies according to the content that is poured in, which maybe flash, images, video, heavy graphics etc.

Image Based website Content

Incase, you have a website that has a good volume of images, you are required to have a little more storage space with your web hosting package. Though, a single GB would suffice your initial requirements, but later with the increase in your website content (text, images etc) you would gradually need to add more space to your hosting account ie. you’ll need to upgrade to a higher package that is suitable for your website’s current requirements.

Also, unless you have really high-definition images added to your website pages, you would not require much diskspace. But if you do have multiple images, then a package that offers upto 10 Gb of Disk space should be fine. But, if your current data is more than 10 Gb, then a Cheap VPS hosting account can be considered.

Media Based Website Content

If a website contains video and audio files or is a website consisting of online games (flash based) or offers multimedia files, then you should ideally look for a web hosting package that offers good amount of storage space and a decent bandwidth allocation.

Streaming Web Site

Now-a-days there has been a trend of websites offering video and audio streaming. If you have such a website or are planning to create a similar website, you definitely need to look forward to hosting it on a dedicated web hosting server where you would get dedicated resources and optimum performance. Since, it is difficult to predict the traffic on such websites at a given point of time, you cannot really host it on a shared platform. The basic reason being, such websites require high performance servers, and with hosting packages other than dedicated, the servers resources are shared between number of customers hosted on the server. Hence, there lies a possibility where you might fall short of resources when other accounts too have been using the server to the fullest.

Still, if you have any doubts regarding the selection of a suitable web hosting package, you can get in touch with our sales team, they would assist you with an appropriate solution that suits your requirements.

What is Global Server Load Balancing and how it works ?

An Introduction

Load balancing is a technique that is used for distributing the workload evenly across computing machines, networks, processing units etc. It basically enhances utilization of resources and enables maximum throughput with minimum response time hence avoiding overloading of a single server.

An extension of the same technology is the Global Server Load Balancing. With this technology the Internet traffic can be distributed among different data-centers located at different locations of the planet. This technology is highly efficient in avoiding local downtimes and downtimes. There is a Master GSLB which monitors the health and responsiveness of the Slave sites, which inturn identifies the sites are available and can offer the best response.

Ideally GSLB would include:
I. Redirection of requests to other closest sites (DC) incase the usual DC or server does not respond.
II. Forwarding the visitor requests to the site that is most closer to the place from where the request is raised from a geographic point of view.
III. Incase a threshold is reached at a site, the requests are forwarded to other site which may be at a different geo-location. It algorithm would calculate the shortest distance from when the request has been raised.

Scenarios and Requirements:

In Global Server Load Balancing (GSLB), a website or services are hosted on different servers located at different geo-locations. Lets consider, a visitor is browsing www.eukhost.com from US, in usual web hosting, this request would be sent straight to the server where it is hosted, and the request would be served from the UK server only. But in a Global Load Balancing architecture, since the website is hosted on servers across different servers located in different geo-locations, the user trying to access the website from US, would be served from the server that is located in US. The GSLB in a regular time interval checks the health of the slave servers for providing the best response hence directing the traffic to those servers.

There aren’t any special requirements for implementing Global Load Balancing for your website. You simply need to choose a server as you do in the usual way, but since you intend to apply load balancing acoss the globe, you are required to select servers in different locations. With Eukhost Ltd. you can choose between 3 locations i.e. UK, US and India. Your website data is placed on servers of your choice in all the three locations.

Note: For Global Load Balancing, it is recommended to choose servers of equivalent configurations.

There are ideally two methods how GSLB can be configured :
A. GLB – Global Load Balancing
B. DNS Load Balance

A. GLB – Global Load Balancing : In the technique of GLB, we use a primary server also known as the Master Server and is connected to Slave Servers located in different geo-locations ie. different DC’s. Whenever a request is raised, the Master Server checks the location from where it was initiated. Then cookies are set and it redirects the request to the nearest server location.

Process Flow :

i. The user (in this case user is in US) types the website url http://www.eukhost.com in the browser. Since global load balancing is applied, the request would first go to the Master server which is located in UK datacenter.

ii. The Master Server would send a query to the requester for querying IP address, upon confirmation of the users IP address, cookies are set which contains every information on the user system.

iii. This information is forwarded to the Master Server which is in the meantime checking the health and level of responsiveness of the slave servers.

iv. Now the Master Server in the GSLB architecture, would redirect the request to nearest Slave Server (ie. in US).

v. The users gets a response and is able to view the website which is served from the US server and not the UK servers.

All these processes happens in fraction of seconds without the knowledge of the users.

A constant synchronisation takes place between Master and Slave servers across all the DC’s.

B. Global DNS Load Balance: Load Balancing can be fulfilled using DNS. In this the response to the DNS requests depends on requester’s geographic IP location and the response from DNS. Lets consider a similar example as above : If a user requests for http://www.eukhost.com, it is sent to GLB DNS Server which would check the IP of the visitor. Then it would identify the server that is closest to the location or to the one that has the minimum response time, and the traffic is forwarded or redirected.

Process Flow :

i. The user based in Malaysia tries to access the site eukhost.com. In this case the DNS Request is sent to the ISP and further to the GSLB DNS Server.

ii. Then, the GSLB DNS Server forwards the request to NameServers of all the Countries or to the GSLB Server located various geo-locations.

iii. Within fraction of second, the GSLB receives the response from every server, it then analyses the response time and identifies the Closest Server Location from the Users Request and then redirects it to that server.

iv. The users in this way get connected to the closest server. In this scenario, the user request is initiated from Malaysia, hence the closest server as identified by GSLB is located in India, hence the website gets served from server located in the Indian DataCenter.

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